Terms and Conditions

These terms apply for the purchase of goods from the online shop only.

Products
All products on this website (which may vary) are available in Bicycle Blooms.

Certain products may be delivered by us to you in bud, to ensure longer life.

Some products, flowers and plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details below.

All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.

In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

Order acceptance
All products on this website (which may vary from time to time) are available for delivery in Oxford, UK, or collection from our shop.

We must have full details of delivery (including postcode and telephone number) for your order to be processed.

Your order will be processed if full payment details are completed.

An e-mail will be sent to you to acknowledge your order and you will be issued with an order number which you must quote in any communication with Bicycle Blooms.

All deliveries are subject to availability and we reserve the right to change all or some of the contents and to provide an item of equal or greater value without notice.

During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.

If the message with the product or any information is deemed inappropriate, Bicycle Blooms reserves the right to contact the sender to amend as appropriate, or to decline to fulfil the order and a refund will be given.

Payment
You can make payment by any methods indicated on the payment page and your card will be debited on receipt of the order.

If your card is declined by the provider we will attempt to contact you for an alternative method of payment if for whatever reason we are unable to obtain an alternative form of payment your order will be cancelled.

You will be charged the current price for buying the items from our website on the date your order is placed.

Delivery
The delivery charge is payable per delivery address.

Same day delivery orders must be received by midday (12.00pm).

Deliveries will be made anytime between 9.00am and 6.00pm although we will always try to deliver before 5pm if it is going to a business address.

We are unable to give specific delivery time slots.

Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.

In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

Cancellations
Orders may be amended or cancelled up to 24 hours before the intended delivery date.

To amend or cancel your order, please contact us at [email protected] or call 01865 200281.

Refunds
Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

If a payment has been made in error, please contact Bicycle Blooms, 138 Magdalen Road, Oxford, OX4 1RJ. Tel: 01865 200281 or email: [email protected]

Refunds are made at the manager’s discretion.

Customer services
We hope you will be delighted with your Bicycle Blooms products. However, in the event, that you are not satisfied with the Online Service any complaints should be addressed to:

Bicycle Blooms, 138 Magdalen Road, Oxford, OX4 1RJ